Thousands of music lovers will soon be descending on Coachella as the summer concert circuit gets underway. But as festival-goers rush to take their place at the Empire Polo Grounds in Indio, California, spare a thought for the workers toiling away behind the scenes. Thomas Hearts is among the former employees who have laid bare the grueling conditions at the festival. He described working as a merchandise vendor at last year's event as 'torturous hell' before slamming the lack of organization, limited breaks, and absence of team morale.